Project Details
Client: Institution of Aging & Lifelong Health
Year: 2020
Timeframe: 6 months
Main Service: UI Design | Mobile | Web
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Project Summary
FreshWorks redesigned the IIO website to improve the user experience and accessibility of the site with careful consideration to the vision, mission and values of the IIO.
The Independent Investigations Office of British Columbia (IIO) is a civilian-led police oversight agency responsible for conducting investigations into incidents of death or serious harm that may have been the result of the actions of a police officer, whether on or off duty.
We redesigned the IIO website through custom web application development so that users can easily access information on current and past cases. Website visitors can sort cases by area, incident classification, agencies involved, and incident year. Additionally, the custom-built workflows help IIO staff reduce time spent on publishing or modifying online content significantly.
The Challenge
By the time FreshWorks started redesigning the IIO website, the existing design was outdated and no longer aligned with the IIO brand. Furthermore, website visitors could not easily navigate to desired content due to the lack of advanced search tools.
On the backend, adding new content to the previous website was very labour intensive for IIO staff. Each piece of content (cases, media releases, etc.) needed to be uploaded in multiple places and manually linked to each other.
The Solution
The solution is a modern website that allows website visitors to access desired information easily while enabling IIO staff to efficiently upload and modify website content.
Due to the sensitive nature of IIO’s business, the whole FreshWorks team was required to get a criminal record check prior to project start.
With the Independent Investigations office is located in Surrey and the FreshWorks team working from the Victoria office communication was mainly done through video calls and a few on-site visits.
During the discovery phase, FreshWorks conducted user research through focus groups with IIO staff and frequent website visitors. The feedback received during the focus groups was then used to develop user stories and to determine the main objectives for the project.
The goal for the frontend website was to enable users to easily navigate to and search for the desired content. The goal for the backend was to enable IIO staff to easily add new content in one place and have workflows take care of adding it to any additional spots.
IIO shared some website layouts with the team that guided the project designer in determining the final designs for the new website. Since the previous website was hosted on WordPress and IIO staff was used to using the system, our designer suggested multiple WordPress themes. Upon decision for a theme, our designer went ahead to apply the IIO theme all the way across the new website template.
The Results
The project was kicked off in October 2018, and the website went live at the beginning of April 2019. Since the launch of the new website, the Independent Investigations Office of BC has received a lot of positive feedback from internal and external users. Additionally, IIO staff has been able to add and modify content across the website more efficiently than ever before, leading to significant time savings.
Technologies Used
The brand new Independent Investigations Office’s website utilizes custom-designed modules and workflows within the WordPress CMS. FreshWorks offers wordpress development services to give flexibility and adaptability for any changing needs.
What the Client is Saying
